报一个timeline以及出现appeal was dismissed的问题

这是我的timeline:
eac开头

3.7 case was received
3.25 case was transferred
4.2 appeal was dismissed
4.28 card is being produced
5.2 card was mailed to me

期间突然出现了非常奇怪的appeal was dismissed的状态，但是网上搜不到类似的信息，于是打电话给二级客服提交申诉，一周后再打，回复说是因为error, the case is still under review. 所以如果有小伙伴遇到类似问题，不要担心，打电话过去纠正即可，并不是所谓的RFE或者reject.
最近opt的处理纷纷加快，平均两个月都能拿到，大家记得开通短信提醒，有问题随时联系uscis。